Answers to most common questions about products, orders, shipments, and payments.
FAQ's
Rad Wax
Our wax will feel harder and less 'greasy' compared to traditional paraffin wax. Follow our guide below to create an ultra-grippy layer of surf wax to keep you surfing and not slippy all day long. Our wax won't stick to your wetsuit, melt in your car or leave a toxic stain on the planet.
Step 1: Start With a Clean Board
For best results, begin with a clean deck.
- Remove any old wax completely using a wax comb and warm up old wax in the sun or with hair dryer for easier removal.
A clean base allows Rad Wax to bond properly and last longer.
Step 2: Apply a Base Layer
The base layer is best for long-lasting grip.
- Using the Rad Wax bar, apply firm pressure.
- Wax in small circular motions or a criss-cross pattern.
- Continue until a light, even texture covers the standing and paddling area of your board.
Step 3: Build the Grip
Once the base layer is in place:
- Go over the same area again to build small bumps.
- Focus on where your front foot and back foot naturally sit.
Rad Wax is designed to create grip efficiently, so build gradually. Take your time to create this foundation layer.
Step 4: Match the Wax to the Water Temperature
Always use the correct Rad Wax temperature for the conditions.
- Using wax that is too warm can feel slippery.
- Using wax that is too cold can feel hard and ineffective.
If water temperatures change significantly, adjust your wax accordingly.
Step 5: Maintain Your Wax
Regular maintenance keeps performance high.
- Lightly re-wax before sessions as needed.
- Avoid over-layering old, dirty wax.
- When grip starts to fade or the wax becomes smooth, strip back and reapply.
Step 6: Store Safely
To protect both performance and the product:
- Store your wax out of direct sunlight.
- Keep it in a cool place when not in use.
- Use Rad Wax box or keep safe tins to protect your wax.
Most surf waxes are made using paraffin wax, a petroleum by-product. Rad Wax is 100% plant-based, made from natural fruit waxes, coconut oils and tree resins. It delivers exceptional grip and performance, without fossil fuels or unnecessary chemicals. Better for surfers and better for the ocean.
Yes and often better. Rad Wax is tested by surfers, coaches and competitive riders. Our unique blend provides long-lasting tack, reliable grip and smooth application, without going greasy or wearing away quickly. Sustainable doesn’t mean compromising on performance.
Rad Wax is available in different temperature ranges to match UK and International water conditions. Using the correct temperature wax ensures optimal grip and durability.
Base Coat - Use this hard wax first on a clean de-waxed board to create bumps.
Cold Water - Under 16C
Cool Water - 16-20C
Warm Water - 20-26C
Tropical Water - Over 26C
Rad Spa
Coming Spring 2026
Orders & Payments
We accept the following payment methods:
Shop, Apple Pay, GPay, PayPal
Once you have placed an order you will shortly receive a confirmation email. Please check your Junk/Spam folder. If you have not received your order confirmation email please contact the customer support via the website.
Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 60 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.
If you are missing part of your order, please check:
1. Your dispatch email, if your order is going to be sent in multiple parts then your dispatch email will only include some of the items you ordered, you will then get another dispatch email. You will also receive multiple tracking numbers.
2. The receipt/invoice in the bag, this will show the items you should have received in this parcel. If you have everything that is on the invoice the rest of your order will come separately.
3. If your order is arriving in multiple parcels then there will be a sticker on the bag to let you know the order has been split.
Returns & Refunds
Cancelation
You have the right to cancel your order from the moment you place your order to 14 days after the day you receive your goods. If you do decide to cancel your order you must do so in writing or by e-mail to the below addresses.
Rad Wax, Penventinnie Barn, Cornwall. TR4 9EG
E-mail: hello@radwaxsurf.com
Once you have notified us you have 14 days to return the goods in an unused, saleable condition. We will then be happy to refund the cost of the goods and the original shipping to you. You remain responsible for the cost of the return postage. We recommend sending the goods by tracked mail as we are unable to refund goods if they are lost in transit or have been used or damaged.
Damaged Goods and Incorrect Orders
If you find that your goods have reached you in a faulty or damaged state we will happily replace them free of charge or offer a full refund. Please note that we may require photographic evidence and/or the return of the damaged item for our Quality Review team before refunding you. In these cases we will communicate with the customer directly and reach a decision within 10 days of receipt of the goods/photos. You have 14 days from the day you receive your goods to notify us of faulty or damaged goods by calling our customer service number or by e-mail. We reserve the right to refuse returns after the 14 day period has expired.
E-mail:hello@radwaxsurf.com
In the case of damaged or faulty goods we will refund the costs of return delivery upon the production of a receipt or offer a replacement.
We process refunds using the original form of payment.
Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).